Guarantees and Returns
Live plants: Live plants must be returned within 14 days after the ship day for a full refund. Customer is responsible for and pays for the return shipping fee.
All other items: Items must be returned within 30 days after the ship day for a full refund. Items must unused and in new condition. Customer is responsible for and pays for the return shipping fee.
14 Day Live Plant Guarantee:
Plants and all living things require maintenance and care. Customers are solely responsible for care and maintenance of the plant. We ship out the healthiest plants that we have in stock to ensure that you get the highest quality possible. This is why we guarantee our plants for 14 days from the date it arrives! If plant dies within the 14 day period, we will issue you a refund or credit for the dead bamboo (shipping fees are non-refundable). Most companies will not provide any guarantees for living plants. We are so confident in our products, we want our customer to have a peace of mind while shopping with us.
Guarantee will be void if:
- Packages delivered to area in temperature of 50 degree F or below.
- Failure to provide care/maintenance to plants.
- Raising the plant's toxicity, using unfit plant food, or adding plant food in destructive quantities.
- Packages place on hold or delay cause by wrong or incomplete address.
Effective 1/1/2013 Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Kaptiva Imports LLC website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Phone Number(etc.)
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information.
Customer Accounts: Certain services offered on or through the Site require you to first open a My Account. You are responsible for maintaining the confidentiality of your My Account information, including your password, and for all activity that occurs under your account. You agree to notify BuyLuckyBamboo.com immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by BuyLuckyBamboo.com or any other user of the Site due to someone else using your password or customer account.
Mispriced Products: BuyLuckyBamboo.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. BuyLuckyBamboo.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BuyLuckyBamboo.com shall immediately issue a credit to your credit card account in the amount of the charge.